Sales chatbot
Qualifies leads and books meetings with sales.
Lead capture and scoring automationAI chatbots for US businesses
We build AI chatbots that converse naturally, answer with your company's real information, and know when to hand the conversation off to a person. They serve customers on your website or on WhatsApp at any hour, capture contact details, and keep a record of every conversation.
Updated:
- 24/7 support on your website and WhatsApp
- Answers based on your information
- Handoff to an agent when needed
Conversations that actually solve problems
900+ projects delivered
Chatbots we build
The approach depends on what the bot needs to achieve.
Customer service chatbot
Answers questions and handles requests.
AI customer service automationWhatsApp chatbot
Support on your customers' favorite channel.
WhatsApp Business automationFAQ chatbot
The same old questions answered instantly.
FAQ automationWhat your AI chatbot includes
A useful bot with clear limits, connected to your operations.
Knowledge
- Knowledge base with your products, pricing, and policies.
- Answers based only on approved information.
- Easy content updates.
Conversation
- Custom brand voice and greeting.
- Capture of name, contact details, and needs.
- Transfer to an agent with context.
Channels and measurement
- Deployment on your website and WhatsApp Business.
- Conversation log in your CRM.
- Report on questions, resolution, and satisfaction.
How we build your chatbot
We start with the process that takes up the most of your time, automate it, measure the savings, and move on to the next one. No never-ending projects.
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Step 1: AI assessment
We identify where artificial intelligence really adds value and where a simple rule is enough.
You: share real examples of the work
You get: cases prioritized by impact -
Step 2: Prototype
We build a first version with your data and test it with your team.
You: test the prototype with real cases
You get: a prototype and accuracy metrics -
Step 3: Training and rules
We fine-tune instructions, the knowledge base, and limits, and define when it hands off to a person.
You: review answers and correct them
You get: a refined version and an escalation protocol -
Step 4: Launch and follow-up
We launch on the chosen channel and review conversations and results during the first few weeks.
You: give us feedback
You get: a solution in production and a performance report
Which AI solution does your business need? Find out in a minute
Four questions to find out whether you need a chatbot, an assistant, an agent, or to start with a consultation.
Your answers0 of 4
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An AI chatbot
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AI consulting
An assessment to prioritize use cases with a clear return.
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Implement generative AI
Tools, policies, and training to use AI in an organized, secure way.
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AI customer service
Instant first response on every channel, with handoff to a rep.
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Automate FAQs
The usual questions answered instantly, without tying up your team.
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AI for small businesses
AI solutions tailored to your budget and the size of your business.
AI implementation for small businesses
AI chatbots by industry
Businesses that get lots of repeat questions.
Education
Program information, costs, and enrollment for prospective students.
Travel and hospitality
Availability, rates, and bookings in multiple languages.
Real estate agencies
Project information and scheduling site visits.
Menu chatbot or AI chatbot
Button bots are frustrating when the question isn't on the menu.
Menu-and-button chatbot
- Questions
- Only the menu options.
- Replies
- Fixed scripts.
- Escalation
- The customer gets stuck.
- Improvement
- You have to rebuild the decision tree.
AI chatbot by PACOWEB
- Questions
- Understands questions phrased in people's own words.
- Replies
- Tailored answers based on your information.
- Escalation
- Hands off to an agent with context.
- Improvement
- Adapts with new information.
Do your customers message you at all hours? We'll show you how to serve them with a chatbot that actually understands.
AI chatbot development FAQ
Can’t find your question?
Message an advisor and we’ll get back to you during business hours (Bogotá time, UTC-5).
Can the chatbot make up answers?
We set it up to answer only with approved information and to recognize when it doesn't know, in which case it offers to connect the customer with an agent.
Does it work on WhatsApp?
Yes, through the official WhatsApp Business API, as well as on your website.
How long does it take to be ready?
A first chatbot with your core information can be ready in a few weeks; then it expands based on real usage.
What happens to conversation data?
It stays in your systems, with restricted access and handling that complies with your personal data policy.
What else are AI chatbots called?
People also search for it as a smart chatbot, conversational AI bot, or chatbot for WhatsApp and websites. It ties in with chatbots, GPT models, virtual assistants, generative AI, the WhatsApp Business API, and knowledge bases, topics we cover with you when your project needs them.
Related services
Automations that usually go hand in hand with this one.
Which of these services do you need?
Customer service: these services are closely related, but they solve different things. Choose based on what you need.
- If you need AI on every channel with handoff to a live agent when needed: AI customer service automation
- If you need a custom chatbot for your website or WhatsApp: AI chatbot development (you are here)
- If you only need to answer repeat questions from your knowledge base: FAQ automation
- If you need a ticketing and complaints system with response times: Customer service platform development
Get a quote for your AI chatbot
Tell us where you want the chatbot, what questions your team gets, and whether it should book appointments or sell.
- 1You contact us through the form or on WhatsApp.
- 2We talk about your business and what you need.
- 3You get the proposal in writing, with scope, timeline, and price.
Request your proposal
We reply during business hours (Bogotá time, UTC-5), usually the same day.
Your request0 of 6 required fields