Custom AI agents for US businesses
An AI agent doesn't just chat: it looks up information in your systems, makes decisions within defined rules, and carries out tasks like creating an order, scheduling an appointment, updating your CRM, or preparing a report. We build artificial intelligence agents with limited permissions, a log of every action, and human oversight on critical steps.
Updated:
- AI that takes action, not just answers
- Defined permissions and limits
- Every action logged
AI that does the work
900+ projects delivered
AI agents we build
Use cases where an agent saves real work.
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Scheduling agent
Checks availability, schedules, and confirms appointments.
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Customer service agent
Looks up orders, handles changes, and opens cases.
AI customer service automation
Which AI solution does your business need? Find out in a minute
Four questions to find out whether you need a chatbot, an assistant, an agent, or to start with a consultation.
We recommend
An AI chatbot
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An AI virtual assistant
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An AI agent
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AI consulting
We recommend
Implement generative AI
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AI customer service
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Automate FAQs
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AI for small businesses
What your AI agent development includes
Useful capabilities with the control a business needs.
Tools
- Connection to your CRM, ERP, calendar, email, and databases.
- Permitted actions defined one by one.
- Real-time data lookups.
Reasoning
- Clear instructions and business rules.
- Planning multi-step tasks.
- Handling exceptions and questions.
Supervision
- Human approval for sensitive actions.
- Detailed log of every decision and action.
- Limits on spending, volume, and scope.
AI agents by industry
Operations with repetitive tasks across multiple systems.
Healthcare
Appointment scheduling, confirmations, and rescheduling.
E-commerce
Order status, exchanges, and returns.
Logistics
Shipment tracking and exception handling.
How we build your AI agent
We start with the process that takes up the most of your time, automate it, measure the savings, and move on to the next one. No never-ending projects.
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Step 1: AI assessment
We identify where artificial intelligence really adds value and where a simple rule is enough.
You: share real examples of the work
You get: cases prioritized by impact -
Step 2: Prototype
We build a first version with your data and test it with your team.
You: test the prototype with real cases
You get: a prototype and accuracy metrics -
Step 3: Training and rules
We fine-tune instructions, the knowledge base, and limits, and define when it hands off to a person.
You: review answers and correct them
You get: a refined version and an escalation protocol -
Step 4: Launch and follow-up
We launch on the chosen channel and review conversations and results during the first few weeks.
You: give us feedback
You get: a solution in production and a performance report
Chatbot or AI agent
A chatbot informs; an agent takes action inside your systems.
| Aspect | Conversational chatbot | AI agent by PACOWEB |
|---|---|---|
| Scope | Answers questions. | Answers and carries out tasks. |
| Systems | Reads static information. | Looks up and updates your systems. |
| Tasks | One step at a time. | Multi-step processes. |
| Control | Little to control. | Permissions, limits, and action logs. |
Is there a task your team does by checking several systems? It could be a good fit for an agent.
AI agent development for businesses FAQ
Can’t find your question?
Message an advisor and we’ll get back to you during business hours (Bogotá time, UTC-5).
Is it safe to let AI carry out tasks?
It is, if it's designed well: the agent can only take the actions we define, with limits, logging, and human approval for critical steps.
How is it different from traditional automation?
An automation follows fixed rules; an agent interprets the request and decides which steps to take within what's allowed.
Which systems can it use?
Any that offer an API or a secure connection: CRM, ERP, calendars, email, spreadsheets, and databases.
How do you measure whether it works?
By tasks completed, error rate, escalations to people, and time saved.
What else are AI agents called?
People also search for it as artificial intelligence agents, agentic AI, or autonomous AI agents for business. It ties in with chatbots, GPT models, virtual assistants, generative AI, the WhatsApp Business API, and knowledge bases, topics we cover with you when your project needs them.
Related services
Automations that usually go hand in hand with this one.
Get a quote for your AI agent
Describe the task you want to delegate, which systems it uses, and what decisions it requires.
- 1You contact us through the form or on WhatsApp.
- 2We talk about your business and what you need.
- 3You get the proposal in writing, with scope, timeline, and price.
Request your proposal
We reply during business hours (Bogotá time, UTC-5), usually the same day.