HR assistant
Employee policies, benefits, and HR requests.
HR process automationAI virtual assistants for your team in the US
We build AI-powered virtual assistants for your internal team: a copilot that knows your manuals, policies, processes, and documents, answers questions with the source cited, helps with writing, and guides new hires. Your company's knowledge no longer depends on knowing whom to ask.
Updated:
- Answers with the source cited
- Company knowledge at hand
- Role-based access
Your team's copilot
10 years building for businesses
What your virtual assistant includes
A secure assistant that works with your company's information.
Knowledge
- Connection to manuals, policies, and procedures.
- Reading documents in Drive, SharePoint, or your intranet.
- Answers linked to the source document.
Practical help
- Drafting emails, reports, and replies.
- Summaries of long documents.
- Step-by-step guidance on internal processes.
Security
- Access for authorized employees only.
- Information visible based on role.
- Query log to improve the content.
How we build your virtual assistant
We start with the process that takes up the most of your time, automate it, measure the savings, and move on to the next one. No never-ending projects.
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Step 1: AI assessment
We identify where artificial intelligence really adds value and where a simple rule is enough.
You: share real examples of the work
You get: cases prioritized by impact -
Step 2: Prototype
We build a first version with your data and test it with your team.
You: test the prototype with real cases
You get: a prototype and accuracy metrics -
Step 3: Training and rules
We fine-tune instructions, the knowledge base, and limits, and define when it hands off to a person.
You: review answers and correct them
You get: a refined version and an escalation protocol -
Step 4: Launch and follow-up
We launch on the chosen channel and review conversations and results during the first few weeks.
You: give us feedback
You get: a solution in production and a performance report
Assistants we build
Based on the department that needs it most.
Assistant for customer-facing reps
Live support for answering customers.
Technical assistant
Equipment manuals and support procedures.
Sales assistant
Spec sheets, pricing, and sales talking points.
Searching folders or asking the assistant
Finding the right answer in internal documents takes time.
Folders and asking coworkers
- Time
- Minutes or hours of searching.
- Vendor lock-in
- On experienced people.
- New hires
- Slow onboarding.
- Improvement
- No one knows what still needs documenting.
Virtual assistant by PACOWEB
- Time
- Seconds, with the source.
- Vendor lock-in
- On documented knowledge.
- New hires
- They learn by asking questions in plain language.
- Improvement
- Questions reveal the gaps.
Is your team wasting time searching for internal information? Let's talk about your assistant.
Which AI solution does your business need? Find out in a minute
Four questions to find out whether you need a chatbot, an assistant, an agent, or to start with a consultation.
Your answers0 of 4
We recommend
An AI chatbot
Natural conversations on your website or WhatsApp, with answers based on your information.
AI chatbot development
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An AI virtual assistant
A helper for your team that looks up manuals, processes, and internal data.
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An AI agent
AI that doesn’t just answer: it checks systems, records data, and carries out tasks.
AI agent development for businesses
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AI consulting
An assessment to prioritize use cases with a clear return.
Enterprise AI consulting
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Implement generative AI
Tools, policies, and training to use AI in an organized, secure way.
Generative AI implementation for businesses
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AI customer service
Instant first response on every channel, with handoff to a rep.
AI customer service automation
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Automate FAQs
The usual questions answered instantly, without tying up your team.
FAQ automation
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AI for small businesses
AI solutions tailored to your budget and the size of your business.
AI implementation for small businesses
Virtual assistants by industry
Companies with a lot of documented knowledge.
Healthcare
Protocols and clinical guidelines at staff members' fingertips.
Manufacturing
Equipment, safety, and quality manuals.
Financial services and credit unions
Policies, products, and procedures for customer-facing reps.
AI virtual assistant development FAQ
Where is the assistant published?
On your intranet, in Microsoft Teams, Slack, your own web app, or WhatsApp for employees.
Can it see confidential information?
Only what you define, with role-based permissions so each person sees what's relevant to them.
What happens if a document changes?
The assistant updates whenever the source documents are updated, automatically or on a schedule.
Is it the same as ChatGPT?
It uses similar models, but it answers with your company's information, within your rules, and with access control.
What else are virtual assistants called?
People also search for it as an AI assistant for employees, enterprise copilot, or internal AI assistant. It ties in with chatbots, GPT models, virtual assistants, generative AI, the WhatsApp Business API, and knowledge bases, topics we cover with you when your project needs them.
Can’t find your question?
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Get a quote for your virtual assistant
Tell us which department would use it and where the information it needs to know lives today.
- 1You contact us through the form or on WhatsApp.
- 2We talk about your business and what you need.
- 3You get the proposal in writing, with scope, timeline, and price.
Request your proposal
We reply during business hours (Bogotá time, UTC-5), usually the same day.
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