Was your Google Ads or Meta Ads account suspended? We can help
Having your Google Ads account suspended or your Facebook ad account disabled stops sales overnight. In suspended ad account recovery, we review which policy was violated, fix your ads, landing page, or payment details, and prepare the appeal through the official channels. We’re upfront from the start: the final decision belongs to the platform, and we can’t guarantee your account will be reinstated.
Updated:
- Diagnosing the cause
- Fixes before appealing
- Appeal through official channels
Help when your account stops
10 years building for businesses
Common situations
Every suspension has a cause.
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Suspicious payment or outstanding balance
Problems with the payment method.
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Pending verification
Unverified identity or business.
What do your current campaigns need? Find out in a minute
Four questions to tell whether the problem is tracking, optimization, budget, or strategy.
We recommend
Remarketing
We recommend
Campaign optimization
We recommend
Conversion tracking
We recommend
Meta Ads audit
What our support includes
Diagnosis, fixes, and appeal.
Assessment
- Reading the suspension notice.
- Review of ads and landing pages.
- Verification of payment and business details.
Adjustments
- Fixing rejected ads.
- Website changes: policies, contact info, privacy.
- Advertiser or identity verification.
Appeal
- Drafting the request.
- Submission through the official channel.
- Follow-up until a response.
Cases we handle
Common suspensions by type of business.
Online stores
Product and store policies.
Health and wellness
Sensitive topics with strict rules.
Financial services
Additional advertiser verifications.
How we support you with a suspended account
Before you spend a single dollar, we set up proper tracking and define who we’re talking to and what counts as a result. Then we launch, optimize every week, and report to you in plain language.
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Step 1: Audit
We review the structure, settings, tracking, and history of your campaigns.
You: give us read-only access
You get: a prioritized list of findings -
Step 2: Improvement plan
We rank fixes by impact and effort.
You: confirm the priorities
You get: an action plan -
Step 3: Implementation
We apply the changes or guide your team through them.
You: approve the changes
You get: fixed accounts -
Step 4: Follow-up
We compare metrics before and after the changes.
You: review the results
You get: an impact report
Appealing right away vs. fixing first
An appeal with no changes is usually rejected, and some platforms limit the number of attempts.
Quick appeal with no review
- Cause
- Guessed.
- Changes
- None before appealing.
- Channel
- Random forms.
- Expectations
- Promises to get you unlocked.
PACOWEB’s support
- Cause
- Identified from the notice and the account.
- Changes
- Fixed and documented.
- Channel
- The right official channel.
- Expectations
- Honest information about the process.
Was your account suspended? Before you appeal, let’s review the cause together.
Suspended ad account recovery FAQ
Can’t find your question?
Message an advisor and we’ll get back to you during business hours (Bogotá time, UTC-5).
Do you guarantee you’ll recover my account?
No. Google and Meta decide each case, and some suspensions are permanent. What we do is fix the cause and file the appeal the right way.
How long does it take to get a response?
It depends on the platform and the type of suspension; it can take days or weeks. We keep you updated throughout the process.
Can I open another account in the meantime?
We don’t recommend it. Creating new accounts to get around a suspension can be considered circumvention and make things worse.
What happens if it isn’t recovered?
We explain the options allowed under each platform’s policy and how to keep it from happening again with a new structure.
How is this different from an account audit?
An audit aims to improve active campaigns; this service handles accounts stopped for policy violations.
What other names is suspended ad account recovery known by?
Also known as suspended Google Ads account, disabled Facebook ad account, appealing a Meta Ads suspension, or unlocking an ad account. It ties in with Google Analytics 4, Google Tag Manager, conversions, ROAS, and A/B testing, which we review with you when your project needs them.
Related services
Services that often complement this campaign.
Tell us what happened to your account
Send us the suspension notice, the platform, and how long it has been down.
- 1You contact us through the form or on WhatsApp.
- 2We talk about your business and what you need.
- 3You get the proposal in writing, with scope, timeline, and price.
Request your proposal
We reply during business hours (Bogotá time, UTC-5), usually the same day.